Doors
Chevy Produces More Cars is an acronym for what?
What is our 4 main entrances from NE to SE?
NHL courtesy found in other NHL arenas.
What is stopping guests from going to their seat during play?
All guests that park in the Trinity Health Garage.
Who can use the Suite Bridge to enter the venue for Red Wings games?
I have sensory issues and need something to relax me
What is KultureCity bags?
This position is only for non-hockey events
What is the Floor ADA Tunnel?
Private Entry for guests with Suite, Gondola, Loge Box or Club access depending on the event.
What is the Blue Cross Blue Shield Suite Bridge?
Quadrants, 3-4 portals
What is the secondary deployment for Guest Relations?
Premium Members
Who are allowed to enter the Suite Bridge for Pistons games?
You are allowed to eat and take your break here
What is the Colleague Breakroom?
This type of show will require everyone to be on the exterior of the building to scan guests before they are screened by Security.
What is a Yondr show?
In the past, this position was staffed by a Guest Relations colleague to assist Eddy.
What is the VIP Tunnel Entrance?
2 people that you should reach out to after transitioning to your second spot.
Who are the Usher and Supervisor in my area?
Gondola, Loge Box, Suite guests
Who can use the Suite Bridge to enter for Concerts?
We should never be saying this to a guest.
What is I don't know?
This position is only for Hockey events.
What is Puck Watcher?
One of your easiest jobs to do but it might be the most important.
What is smiling and greeting every guest?
These colleagues have radios in the Portals.
Who are Guest Relations?
Responsible for managing the capacity of the elevators in the Trinity Health Garage?
What is the BCBS Loung Entry position?
A guest can't make it to their seats, whether they have vertigo or they are wheelchair bound and can't traverse stairs.
What is ADA relocates?
Ran by the Guest Relations at the end of a Pistons game.
What is Shot on the Court?
Primary job requirement
What is performing wheelchair escorts?
One of the biggest issues you will face, while assisting Portal Ushers.
What are Tickets/Seating issues?
Responsible for wheelchair escorts from the Suite Bridge.
What is the Lounge Entry Position?
Make sure the colored art panels are turned on by pressing the power button located at the bottom right corner of each unit. Next, turn on the light switch for the colored cube, and then switch on the room lights, dimming them to the lowest setting to create the proper atmosphere.
What are the responsibilities of the Guest Relations representative working Guest Service Office at Portal 67, before the event starts?
Rules to follow during a wheelchair escort
What is take guest to seats, log the escort at the nearest GSO, check on the guest don't leave the venue?