Emotions
Intense feelings directed a specific object or person are defined as...
Emotions
Stressors that are associated with workload, job demands, and job complex
Challenge Stressors
This type of acting occurs when a person suppresses their true feelings while displaying organizationally desired ones
Surface Acting
A good understanding of your own emotions?
Self-Awareness
An affect is
A feeling
The two top leading causes of stress in the workplace
Workload and People Issues
A discrepancy between the emotions a person shows and the emotions he or she actually feels
Emotional Dissonance
The ability to control and regulate emotions and impulses
Self-Management
This could seriously cause damage to your professional reputation
Emotional Outburst
Job ambiguity and conflict, hassles or red tape are examples of this type of stressor
Hindrance Stressors
Display rules are basic ______ that govern which emotions should be displayed and which should be suppressed
Norms
People have this if they can perceive, empathize, and react appropriately to the emotions of others
Social Awareness
A phenomenon in which emotions experienced by one or more individuals in a group spread to others
Emotional contagion
Moderate levels of stressors that have constructive and positive effects on effort and performance
Eustress
What are the 3 main characteristics of Emotions?
Numerous, Intense, and usually short-lived.
The ability to understand emotions in ourselves and others in order to effectively manage our own behaviors and our interpersonal relationships
Emotional Intelligence