What are risky or risque?

CSI is best known as catering to these types of business.

What is a fax transmittal or confirmation?

Merchant's should always keep a copy of this when they send us account changes.

What is Options --> Misc --> Merchant Club.

State the path to verify if a merchant is enrolled for the Merchant Club program?

What is Advance Me?

This product offered to CSI accounts allows them to acquire an advance on future credit card sales to expand or enhance their business?

What is June 15, 2009?

This is the date used to determine the ACF.

What is Moor Park?

CSI was started in this city in California.

What is the owner/signer and the last 4 of their social (if not the whole number)?

You should verify that you are speaking to "this" person and they should provide you with "this" piece of information?

What is the "More Info" Sub-Tab at the top of the system?

To find out the intial term length of a merchant's account, you need to navigate to this area of CAN.

What is Merchant Club, Basic - 9.95, Plus 17.95 per terminal?

There are 2 versions of this product. State the product, the 2 versions, and their typical cost.

What is DAILY?

Fees are typically taken out on a ____________ basis for CSI merchants, meaning that they will not get the full amount of their "deposit".

What are 266, 267, 268?

The three merchant prefixes that indicate a CSI Merchant.

What is the front and the back of the drivers license?

When changing DDA, the owner typically needs to provide us with a copy of the................

What is Options --> Collections/BAN control --> CARs view?

To determine if a merchant has a collection or reserve balance, you need to follow this path?

What is MyMerchantOffice?

This website allows merchants (and us) to see a breakdown of batches, deposits, collections/reserve information, issuing bank phone numbers, and statements.

What is 10-14 days and to prevent possible chargebacks due to erroneous data on the cardholder's statement?

State the best time frame in which for us to complete a transaction reversal and the purpose of the transaction reversal.

What are 0 for True CSI accounts, and 8 for NPS Accounts.

Regarding File Numbers, if presented with a 6 digit file number, what should you add to the front when attempting to locate the merchant in CAN?

What is the merchant receives a letter stating the change has been paid?

When changing DDA information, they need to keep the old account open until "this" occurs?

What is MyMerchantOffice-Admin to reset passwords and view statements,etc, and Equipment Orders Web Site to place supply orders?

State the 2 "web-sites" you will access from CAN and what their purpose is.

What is via the phone, merchant calls a designated number and follows prompts to process transactions. Transaction restrictions are limited to VS/MC sales and credits.

State how Telecharge works and the restrictions of the product.

What is "View Merchant Search History"?

This option in CAN allows you to retrieve a record of all the merchant accounts you have been in for the day, however once you close can, this information is cleared.

What is Concord?

NPS accounts originally belonged to this processor.

What is Account open a minimum of 3 months, multiple accounts, additional accounts already on month-end billing, competitive offer that includes month end discount, stating month end billing is the reason for closure.

State 3 of the possible criteria that a merchant must meet in order to be eligible for Month-End Setup on their Discount fees.

What is the Account History?

When submitting a Refund or Research in CAN, you need to ensure you are on this "TAB" before you can create a new ticket.

What is EIDS?

This system is used to access Chargeback and Retrievals and allows merchants to respond to cases via the system.

What are Rates & Fees, Full Cardholder Numbers, and Entitlement Numbers?

State the 3 items that can not be given out to anyone but the owner after verifying the social security number.